SMS Terms (Overtime Desk)
Last updated: October 22, 2026
These SMS Terms cover text messages sent by Jason Underwood (doing business as Overtime Desk) ("Overtime Desk," "we," "us").
1. Program name and description
Program name: Overtime Desk Inquiry & Customer Care Texts
We send conversational, non-marketing text messages about inquiries you start and services you use with us:
- Missed-call follow-up: if you call our business line at (502) 660-8430 and we can't answer, we may send one text to the number you called from about your call. We may send follow-up texts to continue that conversation (for example, to answer your question or schedule a callback).
We do not send marketing or promotional texts under this program. If we ever offer marketing texts, we'll ask for separate consent, and you won't have to agree to it to buy anything.
2. How you opt in
You opt in by calling our business line:
- Calling our business line. Our phone greeting tells callers: "If we miss your call, we may text you back at the number you called from about your inquiry. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help."
We do not send cold texts and do not buy or rent phone lists.
3. Message frequency
Message frequency varies with your inquiry or account activity. For a missed call, we usually send one text and at most one follow-up unless you reply.
4. Costs
Msg & data rates may apply. Your mobile carrier's standard messaging and data rates apply. We don't charge for these texts.
5. Opting out (STOP)
Reply STOP to any message to opt out. You can also reply UNSUBSCRIBE, CANCEL, END or QUIT. We'll send one confirmation text, and after that you won't get any more texts from this program unless you opt back in. To opt back in, reply START.
6. Help (HELP)
Reply HELP for help, or contact us at hello@overtimedesk.com or (502) 660-8430.
7. Carriers
Carriers are not liable for delayed or undelivered messages. Message delivery depends on your carrier and device.
8. Quiet hours
A missed-call text goes out right after the missed call. Any other follow-up texts are sent only between 10 a.m. and 8 p.m. recipient-local time, Monday through Saturday.
9. Privacy
See our Privacy Policy (overtimedesk.com/privacy) for how we handle your information. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. We do not sell phone numbers or share SMS opt-in data or consent.
10. Changes
We may update these terms. The date at the top shows the latest version. Any material change to what we text you will be posted here first.
11. Contact
Jason Underwood d/b/a Overtime Desk
6844 Bardstown Rd, Unit 2547, Louisville, KY 40291
hello@overtimedesk.com